Welcome to Heart River Housing

** IMPORTANT NOTICE** No new applications for rent supplements are being accepted at this time while the existing programs are being reviewed for consistency of benefits and to ensure households that need assistance most are prioritized.

Heart River Housing provides subsidized social housing throughout our region. We are able to offer a variety of housing choices to seniors, moderate income individuals and families.

Heart River Housing strives to meet the changing needs of our partnering communities.

September 1st, 2020 COVID-19 Update

As of September 1st, there have been NO cases of COVID-19 within our facilities and we continue to work hard to keep it that way.  We understand a neighbouring Management body has had Covid-19 in one of their lodges and they are working hard to contain it.  This is a reminder to make sure we don’t let our guard down.  If we have an outbreak within the community, we will tighten the visiting restrictions again for a short period of time.

Please refer to our previous updates for preventive measures implemented to date.

We have not had new direction for several weeks now.

We continue to work with the following direction:

Indoor Visitors

Indoor visitors must follow the guidelines below:

  • Must phone and book at least two hours before visits (more the better)
  • Once coming to the lodge front doors, you will complete a health assessment
    • Questionnaire
    • Temperature check
    • Risk assessment (see below)
    • Given a mask to wear and sanitize your hands
  • If you pass the health assessment, you will be escorted directly to the resident’s room
  • Visiting hours will be from 9:00AM-11:30AM and 1:30PM-4:30PM
  • No visitors inside under the age of 18
  • Please stay in the resident’s room when visiting
  • Physical contact is allowed but you must wear your PPE (mask)
  • When leaving, please exit in the same way you came in (no need to health check on the way out)
  • If you choose not to follow these rules, you will not be welcome in our facilities

Residents leaving the lodges:

In accordance with the directions from Alberta Health, residents can leave for a maximum of 24 hours without going in quarantine.  We have allowed the residents to leave the lodge with families. Our goal is to continue to educate our residents of the possible exposure to Covid -19, and the only way you can be safe is to follow some simple rules.

  • Wear a mask
  • If you can’t always wear a mask, make sure you social distance (minimum 2 meters apart)
  • Wash your hands, wash your hands
  • Stay out of places that are not following the rules
  • “If you don’t protect yourself, no one else will”

We can not control what people do away from our facilities.  If you go into a restaurant and can’t sit 2 meters away from the next table or the waiter is not wearing a mask, maybe leave and find another restaurant.  If you are going to a family member’s house and they are not practicing these safety precautions, please don’t go in. 

If our residents don’t follow these directions, we will not be able to keep everyone safe. Remember when you don’t follow the rules you expose yourself and all the other staff and residents in the lodge to the possibility of getting sick.

We ask that residents and their families continue to stay strong, work together and support our efforts and work with us to get through this.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook at Heart River Housing and our Website at www.heartriverhousing.ca for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation. 




July 21st, 2020 COVID-19 Update  

As of July 20th, there have been NO cases of COVID-19 within our facilities and we continue to work hard to keep it that way.

Please refer to our previous updates for preventive measures implemented to date.

A new directive from Alberta Health came out late last week. We would like to thank everyone for their patience and for giving us time to figure out the next steps so we can move forward safely.

Key issues this week:

Indoor  Visitors

Effective July 23rd, we will allow indoor visits and visitors must follow the guidelines below:

  • Must phone and book at least two hours before visits (the more advance notice, the better)
  • Once coming to the lodge front doors, you will
    • Complete a health assessment questionnaire
    • Have your temperature checked
    • Complete a risk assessment
    • Be given a mask to wear and you must sanitize your hands
  • If you pass the health assessment, you will be escorted directly to the resident’s room
  • Visiting hours will be from 9:00AM-11:30AM & 1:30PM-4:30PM
  • No visitors inside under the age of 18
  • Please stay in the resident’s room when visiting
  • Physical contact is allowed but you must wear your PPE (mask)
  • When leaving, please exit in the same way you came in (no need to health check on the way out)
  • If you choose not to follow these rules, you will not be welcome in our facilities

Residents leaving the lodges:

In accordance with the directions from Alberta Health, residents can leave for a maximum of 24 hours without going in quarantine. We have allowed the residents to leave the lodge with families; our goal is to continue to educate our residents of the possible exposure to COVID-19. The only way you can be safe is to follow some simple rules:

  • Wear a mask
  • If you can’t always wear a mask, make sure you social distance (min. 2 meters apart)
  • Wash your hands, wash your hands
  • Stay out of places that are not following the rules
  • “If you don’t protect yourself, no one else will”

We cannot control what people do away from our facilities.  If you go into a restaurant and can’t sit 2 meters away from the next table or the waiter is not wearing a mask, maybe leave and find another restaurant.  If you are going to a family member’s house and they are not practicing these safety precautions, please don’t go in. 

If our residents don’t follow these directions, we will not be able to keep everyone safe. Remember that when you don’t follow the rules, you expose yourself and all the other staff and residents in the lodge to the possibility of getting sick.

We ask that residents and their families continue to stay strong, work together and support our efforts and work with us to get through this.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook at Heart River Housing and our Website at www.heartriverhousing.ca for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation. 




May 27th, 2020 COVID-19 Update

As of May 27th, there are NO cases of COVID-19 within our facilities and we continue to work hard to keep it that way.

Please refer to our previous updates for preventive measures implemented to date.

In the past few days, our lodges have cautiously allowed outside visits. It has come to our attention that people seem to misunderstand the rules. Let us be very clear. The following rules MUST BE FOLLOWED:

  • Outdoor visits must be pre-arranged with each lodge manager.
  • There will be a maximum of 45 minutes per visit, leaving enough time to sanitize the visiting area before and after each use.
  • Prior to each visit, every visitor must fill out a screening questionnaire and have their temperature checked.
  • Each visitor’s electronic devices such as cell phones or tablets will be wiped down prior to the visit.
  • Visitors and resident must wear the masks or face shields and gloves throughout the visit; masks or face shields and gloves will be provided.
  • During the visit, visitors must maintain proper social distancing. Each lodge will have a table to separate the visitors from the residents.
  • Each lodge will sanitize the area before and after each visit.
  • All gifts must be left with lodge staff to sanitize.

 If the above rules are violated, these will be our options:

  1. Cancel ALL visits OR
  2. Quarantine the resident for 14 days OR
  3. You take the resident permanently home.

As clear as we have been, these are some of the things we have been dealing with:

  • Visitors and resident leaving the visiting area and going for a walk holding hands.
  • Giving the resident a non-sanitized gift - NOT permitted.
  • Resident or visitor(s) not wearing a mask during visit.
  • 4 visitors showing up when only 2 are permitted.

If you want us to keep our residents safe and follow the directives from Alberta Health, everyone needs to be on board.

The board and management of Heart River Housing are very proud of our residents and front-line staff; they have all made huge sacrifices to keep each other safe. For the continued health and safety of our residents, we must maintain extra diligence moving forward.

If we can’t follow the directives laid out by Alberta Health, then we may be forced to go back to full lockdown.  If everyone does their part, we can continue to be Covid-19 FREE.

We ask that residents and their families continue to stay strong, work together and support our efforts and work with us to get through this.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook at Heart River Housing and our Website at www.heartriverhousing.ca for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation.



May 20, 2020 COVID-19 Update

As of May 20th, there are NO cases of COVID-19 within our facilities and we continue to work hard to keep it that way.

Please refer to our previous updates for preventive measures implemented to date.

We are cautiously moving forward with outdoor visits for lodge residents where appropriate and safe.  Each resident who is not required to isolate will be allowed outdoor visits with their designated essential visitor and one other person (maximum group of 3, including the resident) while observing physical/social distancing requirements.  The lodge will set up an outdoor tent in a location on the property.

How will this work?

  • Outdoor visits must be pre-arranged with each lodge manager
  • There will be a maximum of 45 minutes per visit, leaving enough time to sanitize the visiting area before and after each use.
  • As of now, one visit will be allowed per week to ensure everyone gets a chance to visit their loved ones.
  • One essential visitor must be designated by the resident, or their alternate decision-maker. This means only a single individual is designated and not meant to change. The designated essential visitor must be over 18 years of age.
  • Prior to each visit, every visitor must fill out a screening questionnaire and have their temperature checked.
  • Each visitor’s electronic devices such as cell phones or tablets will be wiped down prior to the visit.
  • Visitors and resident must wear the masks or face shields and gloves throughout the visit; masks or face shields and gloves will be provided.
  • During the visit, visitors must maintain proper social distancing. Each lodge will have a table to separate the visitors from the residents.
  • Each lodge will sanitize the area before and after each visit
  • All gifts must be left with lodge staff to sanitize.

 Q   How do I set up a time to visit?

Call your lodge manager to book a time a maximum of once per week. Please only show up if you have set up a time prior to coming.

 Q   Can I bring my kids?

This directive allows for only 3 at a time; the resident, one designated visitor plus one other person. There is no age restriction for the other person.

 Q   What precautions should I take before the visit?

A questionnaire will be provided and needs to be completed as well as your temperature checked by lodge staff. A mask or face shield always needs to be worn and hands must be sanitized.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook at Heart River Housing and our Website at www.heartriverhousing.ca for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation.



May 6th, 2020 COVID-19 Update

As of May 6th, there are NO cases of COVID-19 within our facilities and we continue to work hard to keep it that way.

Please refer to our previous updates for preventive measures implemented to date.

After our last updates, we have had great feedback from families and consider all suggestions. We thank everyone for their input. Before implementing any changes, we use family feedback, consult with residents and staff, then we review it to make sure we meet the direction of Alberta Health Services, always keeping in mind the health of our seniors.

A new directive from Alberta Health came out late last week. We would like to thank everyone for their patience and giving us time to figure out the next steps so we can move forward safely.

Key issues this week:

Outdoor Visits: 

We are currently consulting with residents and staff to ensure we can conduct outdoor visits safely. At this point, we are still getting clarification from Alberta Health. Once we have a safe plan in place, we will update everyone.

The Plan for Mother’s Day Weekend:

Yes, Mother’s Day is fast approaching, and everyone would love to be able to reach out to moms in these troubled times.

We ask you to follow the rules and suggestions below:

·        Skype and FaceTime seem to be the safest way to connect and are preferred. If you need us to help the residents connect, we can do that. Please let us know.

·        Window visits are allowed.

·        We will not book appointments but ask that you respect the social distancing rules in place; we are not responsible for you outside our building. Call your loved one ahead of time so they can meet you at the window.

·        Don’t all come on Sunday. It’s okay to reach out to moms on Friday or Saturday also.

·        Gifts must be delivered to the lodge ahead of time so they can go through the sanitizing process. You can deliver them as early as Friday (the earlier the better so our staff can get them to the residents safely).

We ask that residents and their families continue to stay strong, work together and support our efforts and work with us to get through this.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook and our Website for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation.



April 30th, 2020 Update

As of Thursday, April 30th, a new directive has been issued by Alberta Health. We are taking some time to get more information and clarification on this new directive before implementing any changes, keeping our residents’ health and safety our top priority. Once we have all the information, we will send out another update.

Until then, we are continuing to not allow any visitors into our lodge facilities and are continuing to follow all safety precautions as previously directed by Alberta Health; please refer to our earlier updates for preventive measures implemented to date.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook and our Web site for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation.




FAMILY SOCIAL HOUSING – COVID-19

April 21, 2020

In efforts to stop the spread of Covid-19 and under the direction of Alberta Health Services, we ask that ALL Tenants living in Social Housing follow the Social Distancing Rules listed below:

  • ONLY you and your immediate family can be in your unit or within your backyard.
  • You and/or your children are not allowed to be going around from house to house in the neighbourhood visiting.
  • Children should be supervised by a Parent at all times and NOT playing on the Streets with other children.
  • With the warmer weather upon us, take your own children for a walk, bike ride, or clean up your backyard.

We all need to do our part so that this VIRUS does not continue to spread.

For more information please contact your Housing Manager

- Heart River Housing Management



April 20, 2020 COVID-19 Update

As of April 20, there are NO cases of COVID-19 within our facilities and we continue to work hard to keep it that way.

Please refer to our previous updates for preventive measures implemented to date. Even with all of our previous measures, we have been directed to implement further restrictions for our lodge residents by Alberta Health Services. These new restrictions are being strictly enforced by local health inspectors.

Following the direction of Alberta Health Services, lodge residents are no longer allowed to do group puzzles or play cards in the common area and reduce the size of activities such as bingo and exercise. We are looking at ways to keep residents engaged, trying multiple activities a day and smaller groups for exercise and bingo.  Residents are encouraged to use our walking trails strictly within our lodge properties in groups no larger than 2-3 at a time.  These walking trails are restricted to lodge residents only.  If families wish to do window visits, please contact our lodge managers to arrange; we do not want seniors outside walking crossing paths with families and having possible contamination. We still encourage as much online communication as possible.

After our last two updates we have had great feedback from families and consider all suggestions.  Before implementing any changes, we use family feedback, consult with residents and staff, then we review it to make sure we meet the direction of Alberta Health Services and always keeping in mind the mental state of our seniors.

The Board and management of Heart River Housing are very proud of our residents and front-line staff; they have all made huge sacrifices to keep each other safe.  For the continued health and safety of our residents we must maintain extra diligence moving forward.  It is now more important than ever that we work together and follow the rules set out by Alberta Health Services. 

We ask that residents and their families continue to stay strong, work together and support our efforts and work with us to get through this.

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca.

Please follow us on Facebook and our Web site for updates.

Thank you to all who have contacted us and we encourage you to PLEASE call us if you have questions. We appreciate all feedback.

Thank you for your understanding and continued cooperation.



April 16th, 2020 COVID-19 Update

Heart River Housing (HRH) is being as proactive as possible to stop Covid-19 from coming into our facilities.  As of April 16th, 2020, we have had no confirmed cases and no symptoms with residents or staff.   We are following Alberta Health Services’ direction, hand washing, social distancing and we continue to monitor body temperatures of residents and staff.  In addition, we are reminding our residents on how they can protect themselves by following proper handwashing techniques and the usage of hand sanitizers.

All our Lodges have a good stock of gowns, gloves and other supplies necessary to respond to infectious disease control.  We have currently secured orders of PPE through Alberta Health Service.

​HRH is receiving and reviewing daily updates from Alberta Seniors and Housing, Alberta Health Services (AHS), and Health Canada, as they relate to information and best practices for protecting our clientele and responding to this situation as it develops. 
  
For further information from the Alberta government on the novel coronavirus (Covid-19) please go to:
https://www.alberta.ca

Q        What steps are being taken in the lodges to protect our residents?

We continue with all preventive measures listed in the April 6th update; in addition, all employees are now wearing masks when in contact with any residents. Residents’ rooms are being disinfected daily and all common areas are being disinfected 3 times a day.

Q        Do we have any Covid-19 cases in our facilities?

As of April 16th, HRH has had NO cases, NO residents with symptoms, NO HRH staff with symptoms. 

Any questions or concerns, please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca

Please follow us on Facebook and our Web site for updates.

 If you have any questions, PLEASE call us.

Thank you for your understanding and continued cooperation.



April 6th Information Update

Heart River Housing (HRH) is being as proactive as possible to stop Covid-19 from coming into our facilities.  As of April 6th, 2020, we have had no confirmed cases and no symptoms with residents or staff.   We are following Alberta Health direction, hand washing, social distancing and we will continue to monitor body temperatures of residents and staff.  In addition, we are reminding our residents on how they can protect themselves by following proper handwashing techniques and the usage of hand sanitizers. Our staff have increased the frequency of sanitizing the common areas, handrails, doorknobs, etc.

In the past week we were able to secure a large order of sanitizing supplies, they should arrive late this week.  In the meantime, all our Lodges have a good stock of gowns, gloves and other supplies necessary to respond to infectious disease control. We are currently getting direction from Alberta Health as to weather our staff should be wearing masks.

​We already have policies, procedures, and training in place to prevent the spread of infection specific to individual roles in serving residents. If there is an outbreak we are prepared to initiate established quarantine protocols to minimize the spread of this, or other diseases as needed.

Heart River Housing is receiving and reviewing daily updates from Alberta Seniors and Housing, Alberta Health Services (AHS), and Health Canada, as they relate to information and best practices for protecting our clientele and responding to this situation as it develops. 
  
For further information from the Alberta government on the novel coronavirus (Covid-19) please go to:
https://www.alberta.ca

Q   What steps are being taken in the lodges to protect our residents?

Staff and residents are constantly reminded that everyone must wash their hands and social distance as much as possible.

No visitors.

HRH staff have been told not to travel and be extra careful away from work.  Staff not taking these precautions are asked to stay at home.

Staff uniforms are not taken home and they are left at the lodge to be washed every night.

Food buffet is closed, and staff are delivering food to the tables

To support the social distancing, we have reduced the number of people sitting at each table at mealtime.

For larger activities (5-15 people) like bingo, residents are spread out over a large area.

Temperature checks are done on all residents everyday and staff when they come to work every day.

With the extra workload and to be better prepared, HRH has hired two extra staff for the day and weekend shifts to cover extra cleaning, disinfecting and help at mealtime.  New staff are all health screened according to AHS.

Food deliveries are left at the back door, staff disinfect before they are put away.

Q. Who can I talk to if I have questions or concerns?

The local lodge manager can help with most questions, but if you wish please contact HRH’s CAO Lindsay Pratt directly 780-523-5282 office 780-523-8518 cell (ANYTIME) lindsay@heartriverhousing.ca.

Q.   Do we have any Covid-19 cases in our facilities?

As of April 6th, HRH has had no cases, NO residents with symptoms, NO HRH staff with symptoms. 

Q.   How is Heart River Housing making these decisions?

We receive specific directives from AHS and Alberta Seniors and Housing.

These directives are reviewed with the CAO and all lodge managers to determine what is the best way to meet these directives. We also communicate with homecare and the health inspector to ensure we are taking all steps required.

The CAO and Lodge managers review what is working and what we can do better and implement changes as required.

Q.  What can the families do to help?

Communicate with your loved ones, phone, skype and any other form of communication. If you need help, we have iPads or laptops we can set up.

Q. Can lodge residents leave the lodge?

No. If you choose to leave, plan to stay with your family/friend indefinitelyIf we have an outbreak you will need approval from AHS to leave.

Q. Can a resident leave the lodge for regularly scheduled medical assistance (such as bandaging, blood work)?

No -Work with home care to provide any medical assistance you need within the lodge, if possible.

Yes - only if arrangements can not be made and it is essential, then you may leave the lodge

Q. How can we get specific groceries/snacks not available within the lodge to the resident?

Family can contact the Lodge Manager to schedule delivery.  Lodge employees will disinfect and deliver the items to their room.

Q. How do we get prescriptions/medications to a lodge resident?

Request for prescriptions/medications to be delivered or make arrangements with your Lodge Manager.

Q.   Resident returning from the hospital what is the protocol?

Upon their return a health scan is completed according to Alberta health directives, this includes taking body temperature. Some residents may be asked to quarantine for a period depending on the situation.

Q. Are we in a full lockdown?

NO, But only Homecare and HRH staff are allowed into the lodge

Q.   Who decides to go to FULL LOCKDOWN?

Alberta Health would give that direction and would generally happen if we had a confirmed case.

Q.  What is the process if we have an outbreak?

Alberta Health Services sets the direction, all residents would be quarantined and asked to stay in their rooms until AHS feels it is safe.

Residents are not allowed to leave their rooms or the building without approval from Alberta Health Services.  If approved and once they leave, they would not be able to return until the pandemic has passed.

If you are thinking of taking your loved one home, it must be done before an outbreak occurs.  If your unsure, please talk to Lindsay Pratt 780-523-8518 cell 780-523-5282 office lindsay@heartriverhousing.ca 

Q. When will the restrictions change?

Heart River Housing is in hourly contact with Alberta Health Services and will make changes according to their direction.

Any questions or concerns please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca

Please follow us on Facebook and our Web site for updates

 If you have questions, PLEASE call us.

Thank you for your understanding and continued cooperation

 


(COVID-19) Coronavirus Preparedness at Heart River Housing

Heart River Housing is following the recommendations of Alberta Health Services and taking the following precautions to continue to protect residents from the Coronavirus:

As of March 16, 2020, we are restricting access to the Lodges to essential visitors only (designated support persons) until further notice and, to this end, we are posting notices at all entrances to our lodges. We have also cancelled all bus trips and volunteer activities.

As of March 16, 2020, we are advising our staff that all employees returning from outside Canada, and that all employees who have anyone in their residence or household returning from outside Canada, must self-isolate for 14 days after the return and notify their Manager prior to returning to work. In addition, all employees who are travelling must notify their manager of their travel plans prior to leaving.

For more information on self-isolation please go to https://www.alberta.ca/assets/documents/health-self-isolation-information-sheet.pdf to download a document from Albert Health Services.

What is novel coronavirus (COVID-19)?

Coronaviruses are a large family of viruses.

  • Some coronaviruses cause respiratory illness in people, ranging from common colds to severe pneumonias. Others cause illness in animals only.
  • Rarely, animal coronaviruses can infect people, and more rarely, these can spread from person to person through close contact.
  • COVID-19 is a novel coronavirus that had not been detected previously in humans. It is the cause of the respiratory outbreak in mainland China that has now been detected in many other countries around the world.

What are the symptoms of COVID-19?

  • Patients with COVID-19 infection have reported mild to severe respiratory illness with symptoms of fever, cough, and difficulty breathing.
  • While COVID-19 can cause serious illness, many patients have only mild symptoms. It appears the illness caused by COVID-19 tends to be less severe than some other coronaviruses like the one that caused SARS.

We all know that the Coronavirus (COVID-19) sounds scary and there are legitimate concerns about it spreading around the world, however we need to keep in mind that it is a contagious virus and we have a strong history of responding to contagious viruses and infections in our Lodges. From an operational perspective, we will respond to COVID-19 as we already do for things like influenza or other viruses.

All of our Lodges have stock of masks, gowns, gloves and other supplies necessary to respond to infectious disease control. We already have, and review yearly our policies, procedures and training in techniques to prevent the spread of germs specific to individual roles in serving residents. Hand sanitizers are available at our facilities and we are ensuring that they remain full and ready to be used.

We will continue to monitor that all staff are following proper handwashing techniques, and focusing on keeping our common areas as clean and sanitized as possible, as well as increasing the frequency of sanitizing the common areas, handrails, doorknobs, etc.

In addition, we are reminding our residents on how they can protect themselves by following proper handwashing techniques and the usage of hand sanitizers. Hand sanitizers are always available at our Lodges and we are ensuring that sanitizer is available and clearly marked at our entrances so that visitors have access as well.

If there is an outbreak we are prepared to initiate established quarantine protocols to minimize the spread of this, or other diseases as needed.

The Heart River Housing is receiving, reviewing and disseminating daily updates from Alberta Health Services (AHS), and Health Canada, as they relate to information and best practices for protecting our clientele and responding to this situation as it develops.

For further information from Alberta Health Services on the novel coronavirus (Covid-19) please go to: https://www.albertahealthservices.ca/topics/Page16944.aspx

For further information from the Government of Canada please go to: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

For further information from the World Health Organization please go to: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

What about Family Housing and seniors’ apartments (Non lodge facilities)?

No administration/finance or unassigned maintenance workers are permitted to visit any lodges, unless cleared to do so.

Staffing access to provincially managed sites will also be limited to emergent items as we reduce our exposure to other sites.

All managers and any staff are to cancel any previously scheduled meetings, conferences, training, etc. until further notice.

All Heart River Housing Employees

All vacation requests received as of March 16th will be denied until further notice. We will continue to honor those that have already been received but will not be approving new requests until further notice.

All staff returning from out of the country will be required to self-quarantine for the 14 days and will be provided the ability to choose either sick days, vacation or banked time (if they have).

If a staff member takes testing and is positive, they may also be eligible for the recently announced federal employment insurance benefit to cover their time off. Staff that are experiencing the signs/symptoms are to call 811 and proceed with testing for the virus and immediately notify their manager of the results.

Any questions or concerns please contact your local lodge manager or Heart River Housing CAO Lindsay Pratt 780-523-5282 office 780-523-8518 cell or email lindsay@heartriverhousing.ca

Thank you for your understanding and continued cooperation

Frequently Asked Questions (FAQs):

Q. Can I leave the lodge for regularly scheduled medical assistance (such as bandaging)?

A. No -Work with home care to provide any medical assistance you need within the lodge, if possible.

A. Yes only if arrangement can not be made and it is essential, then you may leave the lodge.

Q. Can I still pick up my prescriptions/medications?

A. No. - Request for prescriptions/medications to be delivered or make arrangements with your Lodge Manager.

Q. Can I go out to buy specific groceries/snacks not available within the lodge?

A. No. Arrange with family/friends to get for you and contact the Lodge Manager to schedule delivery to the main entrance of the lodge; lodge employees will deliver to your room.

Q. Can I leave the lodge to attend special events (such as a family member’s birthday)?

A. No. If you choose to leave, plan to stay with your family/friend indefinitely.

Q. Are we in a full lockdown?

A. NO, BUT only essential people are allowed into the lodge and we ask residents not to leave the facility unless it is essential.

Q. Are delivery services allowed?

A. Yes Delivery is restricted to essential services only and must be pre-arranged with lodge employees.

Q. When will the restrictions be change?

A. Heart River Housing is in hourly contact with Alberta Health Service and will make changes according to their direction.

Reviewing Housing Needs in our Region - Planning for the Future

Background

Heart River Housing (HRH) was established as Management Body under the Alberta Housing Act in 1995. Heart River Housing represents eleven municipalities in the area: Girouxville, Falher, Donnelly, McLennan, M.D. of Smoky River, High Prairie, Big Lakes County, Valleyview, M.D. of Greenview #16, Northern Sunrise County, and Fox Creek. Heart River Housing provides housing supports to more than 1000 individuals in 633 housing units in 12 communities of the region. HRH supports 172 Seniors Lodge units in three buildings, 126 Seniors Selfcontained apartments, 149 Family Housing units, supports 164 rent supplements, 10 Affordable Seniors’ apartments, 4 Affordable Family housing buildings with 16 units and 26 Affordable home ownership units.

CONTACT

Box 909
High Prairie AB, T0G 1E0

(780) 523 - 5282

info@heartriverhousing.ca

(780) 523 - 5283

ANPHA
Alberta Government
ASCHA
CHRA ACHRU
YARDI